Welcome to Llure Shoe! These Terms and Conditions govern your use of our website llureshoe.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Website Access

You may use our website for personal, non-commercial purposes to browse and purchase our premium footwear and accessories. We reserve the right to modify or discontinue any aspect of the site at any time.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Llure Shoe or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations in color or design may occur due to monitor settings or manufacturing processes. If you receive a product that substantially differs from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive an order confirmation email with details of your purchase. This confirmation does not constitute acceptance of your order; we reserve the right to refuse any order before shipment.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. You agree to provide current, complete, and accurate purchase information for all transactions.

3.3 Pricing

All prices are in US Dollars (USD). While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders containing pricing errors, even after confirmation.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing.

4.2 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the order total and will be collected upon delivery.

4.3 Delivery Issues

You must inspect your order upon delivery and notify us within 3 business days of any issues (damage, wrong item, etc.). We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.

5. Returns and Exchanges

5.1 Return Policy

You may return or exchange most items within 15 days of receiving your order, provided:

  • Items are unworn and in original condition with all tags attached
  • Original packaging is included
  • Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on footwear categories:

  • Boots
  • Flats
  • Heels
  • Loafers
  • Oxfords
  • Sandals

5.3 Return Process

To initiate a return or exchange:

  1. Email us at [email protected] within 15 days of receiving your order
  2. Wait for approval and return instructions (within 2 business days)
  3. Package items securely in original packaging with all tags attached
  4. Ship to our returns center using a trackable method

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return:

  • Issued to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • International refunds are issued in USD and may be subject to exchange rate fluctuations

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information during account creation and checkout. You are responsible for maintaining the confidentiality of your account credentials.

6.2 Prohibited Conduct

You may not:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the site
  • Make fraudulent purchases

7. Limitation of Liability

Llure Shoe shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim related to these terms or your purchases shall not exceed the amount you paid for the product in question.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so these limitations may not apply to you.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms or any other concerns, please contact us at:

Llure Shoe
2195 Hillside Street
Mesa, US 85205
Email: [email protected]
Phone: (available during business hours Monday-Friday, 9AM-5PM MST)