At Llure Shoe, we craft our footwear and accessories with premium quality and style in mind. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • All footwear (Boots, Flats, Heels, Loafers, Oxfords, Sandals)

*This policy is based on our product categories and industry standards for footwear hygiene.

Return Process

  1. Initiate Your Return: Email us at [email protected] with your return request within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our returns center at the address provided in your approval email. We recommend using a trackable shipping method.

Exchange Process

To exchange an item:

  1. Follow the same steps as the return process
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item (style, size, color)
  3. If the new item has a different price, we’ll either refund the difference or charge the remaining balance

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is processed

Please note it may take additional time for your bank or credit card company to post the refund to your account.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Template

Copy and paste this template into your email to [email protected] to initiate your return:

Subject: Return Request – Order #[Your Order Number] Dear Llure Shoe Customer Service, I would like to request a [return/exchange] for my recent order #______ ordered on [date]. Items to return/exchange: 1. [Product Name] – [Size/Color] – [Quantity] Reason: [Reason for return/exchange] [For exchanges only:] I would like to exchange this for: [Product Name] – [Size/Color] – [Quantity] My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

For customers outside the United States:

  • All return shipping costs are the responsibility of the customer
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call us during business hours (Monday-Friday, 9AM-5PM MST).

We appreciate your trust in Llure Shoe and strive to make every aspect of your experience with us as premium as our products.