FAQ

Our collections are designed for fashion-forward individuals who value both style and convenience. Whether you’re looking for signature Marc Fisher heels for a night out, comfortable loafers for everyday wear, or versatile handbags to complete your look, we cater to style-conscious customers worldwide who appreciate premium quality with effortless delivery.

We combine carefully curated footwear and fashion accessories with a customer-first approach. Our signature delivery services are as stylish as our products, offering global shipping with multiple options to suit your lifestyle needs. From our premium packaging to our hassle-free return policy, every detail is designed to make your shopping experience seamless.

Our collections include:

• Footwear: Heels, loafers, oxfords, flats, sandals, boots
• Bags & Accessories: Handbags, backpacks, lumbar packs, travel accessories
• Clothing: Dresses, jumpsuits & rompers, jeans, pants, shorts, shirts & tops, coats & outerwear

Each piece is selected for its quality, style, and versatility to mix and match effortlessly.

We recommend referring to our detailed size guide available on each product page. For the most accurate fit, measure your foot length and compare it to our measurements. If you’re between sizes or have specific fit concerns, our customer service team at [email protected] can provide personalized recommendations.

Most of our footwear runs true to size, but some styles may vary slightly. We include specific fit notes for each product in its description. When in doubt, check the product reviews where customers often share their personal sizing experiences.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your complete credit card details on our servers.

We process orders quickly to ensure fast delivery, so modifications or cancellations may only be possible if requested within 1 hour of placing your order. Please contact us immediately at [email protected] with your order number if you need to make changes.

Currently we don’t offer physical gift cards, but you can always treat someone special by placing an order with their shipping address. Our signature packaging makes every delivery feel like a gift.

We ship worldwide to bring our premium footwear and fashion accessories to style-conscious customers across the globe. Please note we cannot ship to some remote areas and parts of Asia (specific restrictions apply).

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, processed within 1-2 business days, typically arrives within 10-15 days after dispatch
• Free Shipping (Orders Over $50): Via EMS, processed within 1-2 business days, typically arrives within 15-25 days after dispatch

Pro Tip: Combine multiple items to reach the $50 free shipping threshold while building a versatile wardrobe.

Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep. If you haven’t received tracking information within 3 business days of ordering, please check your spam folder or contact us at [email protected].

While we make every effort to ensure timely delivery, occasional delays may occur due to customs processing or carrier issues. If your package hasn’t arrived within the estimated delivery window, please contact us with your order number and we’ll investigate immediately.

We want you to love every Llure Shoe purchase. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a refund. Items must be unworn, in original condition with all tags attached, and in their original packaging.

Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and any necessary forms. Returns without authorization may not be accepted.

For hygiene reasons, certain items like socks or intimate apparel may not be eligible for return unless defective. These exceptions will be clearly noted on the product page.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.

Currently we don’t offer direct exchanges. For a different size or color, we recommend placing a new order and returning the original item following our standard return process.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view your order history.

Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

Our dedicated customer service team is available to assist you at [email protected]. We typically respond within 24 hours during business days (Monday-Friday). For faster service, please include your order number in your inquiry.

Our customer service team is available Monday-Friday, 9AM-5PM MST. While we may respond to emails outside these hours, official business is conducted during this time.